Empathic Listening: Understanding Others without Shouldering their Sadness

Mercy Retirement & Care Center

3431 Foothill Boulevard, 94601, Oakland, CA, United States

Katharina W. Dress - Founder Aging In Harmony

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KATHARINA W. DRESS, MA, has been a Mediator for over 20 years and a Facilitator and Trainer for more than 40 years. She has a Masters degree in Communication and received extensive Mediation training, including Elder Mediation, Conflict Coaching, Compassionate Communication and Forgiveness. As founder of AGING IN HARMONY, she provides conflict resolution services to older adults and their families, caregivers and aging services providers – in person around the San Francisco Bay Area and online throughout the US and beyond.